With the electronic help work area programming Service Desk Plus, you can change over all your help desk messages into tickets and log ask for all telephone calls or stroll in or web-shape demands. You can even make numerous help lines and characterize business rules. You are furnished with some default formats for setting episodes, demands, issues, determination, answer and so forth.
Service Desk Plus gives you an auto-allot expert usefulness which takes after the Round Robin or Load Balancing model, and in view of the accessibility of the professionals and criticality of the occurrence. You can even prohibit a few professionals, empower some coordinating criterias or dole out in light of the business rules.
Specialists can check the issues as settled, open, pending or shut along these lines giving an easy to use work process. You can get multi site bolster from service Desk Plus which permits your specialty units over all the geographic regions to have a solitary help work area which considers all the distinctive guidelines and directions of every unit.
Clients dont need to get to the web interface to submit issues. Or maybe, they can utilize the self-benefit entrance from Service Desk Plus where they can raise their demand, seek arrangement in the learning base or check the status of their tickets.
Service Desk Plus permits adaptable API coordination with checking programming, Remote Control, E-sends and pagers, AD Synchronization, Windows Single Sign-on and Mobile Access.