THE ISO 20000 AND BS15000 STANDARDS
The ITSM landscape changed significantly with the publication of the international service management standard, ISO 20000. This actually consists of a set of two related documents:
ISO 20000:1 A specification for ITSM
ISO 20000:2 A detailed code of practice for ITSM
For the first time, a globally recognized and certifiable framework now exists for the implementation of service management processes within an organization. ISO 20000 is of course aligned with ITIL, and is likely to become one of the most widely adopted international standards.
NOTE: ISO 20000 (formerly BS15000) is the world's first standard for IT service management. For detailed information, visit the sister site of this portal: The ISO 20000 Directory.